PowerSchool Cybersecurity Incident Update
| In compliance with State laws, we are writing to share with you some important information regarding a recent cybersecurity incident involving personal information belonging to the named individual. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| What Happened? | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| On December 28, 2024, PowerSchool became aware of a cybersecurity incident involving unauthorized exfiltration of certain personal information from PowerSchool Student Information System (SIS) environments through one of our community-focused customer support portals, PowerSource. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| What Information Was Involved? | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Due to differences in customer requirements, the types of information involved in this incident included one or more of the following, which varied by person: name, contact information, date of birth, Social Security Number, limited medical alert information, and other related information. At this time, we do not have evidence that the named individual’s Social Security Number was involved. At this time, we do not have evidence that limited medical alert information for the named individual was involved. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| What Are We Doing? | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| PowerSchool is offering two years of complimentary identity protection services to students and educators whose information was involved. For adult students and educators whose information was involved, this offer will also include two years of complimentary credit monitoring services. If your personal information was involved in this incident and you are interested in enrolling in credit monitoring or identity protection, please follow the steps for either Option 1 or Option 2 below: |
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| As soon as PowerSchool learned of the incident, we engaged cybersecurity response protocols and mobilized senior leadership and third-party cybersecurity experts to conduct a forensic investigation of the scope of the incident and to monitor for signs of information misuse. We are not aware at this time of any identity theft attributable to this incident. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| What Can You Do? | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| You are encouraged to remain vigilant against incidents of identity theft and fraud by reviewing account statements for suspicious activity. PowerSchool will never contact you by phone or email to request your personal or account information. The enclosed “General Information About Identity Theft Protection” provides further information about what steps you can take. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Other Important Information. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| If you have any questions or concerns about this notice, please call 833-918-9464, Monday through Friday, 8:00am through 8:00pm Central Time (excluding major US holidays). | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Sincerely, | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| The PowerSchool Team |